Returns policy

1. What you can ask to send back

DIVAS FASHION LLC is a clothing store. Sizes on the site are a starting point. Garment measurements, when you need them, are confirmed before payment. Returns are available only after an order has been confirmed and delivered. A request that was never accepted, or that you cancelled before payment, does not need a return.

Unworn dresses and trousers, with tags attached and in the condition they were sent, can be reviewed for a return within 30 days of delivery.

2. How long you have

Email us within the period stated above, counted from the day the carrier marks the goods delivered, or from the day you receive them if there is no scan. Tell us you want a return before you ship anything back. A parcel that arrives without a return agreement can be refused.

3. Condition we can accept

• The item is the one we sent, in its original condition, unless we agreed otherwise.
• Tags, packaging and any inserts that came with it are still with it, where the product had them.
• It has not been altered, monogrammed, cut, installed or used beyond a careful try-on.
• Try garments on a clean surface. Perfume, deodorant and makeup can mark fabric and will usually end a return.

Washed, worn, altered, stained or missing-tag garments may be refused. A size that was specifically confirmed for you and then worn is not automatically exchangeable.

4. How to start a return

1. Email [email protected] with your order reference, the product name, the quantity and the reason.
2. Wait for written instructions. We will tell you where to send the goods and whether a label is provided.
3. Pack the item so it can travel without new damage. Keep the carrier receipt until we confirm receipt.
4. We inspect the return after it arrives and write back with the outcome.

5. Refunds and exchanges

If we accept the return, we refund the item price you actually paid, in US dollars, by the same method used for that payment where we can. The original outbound delivery charge is refunded only when we sent the wrong item, the item arrived damaged, or we described it in a way that was materially wrong.

Return shipping is yours to pay when you are sending an item back because you changed your mind or ordered the wrong size or format. We pay the return shipping when the fault is ours.

An exchange is a new request for the replacement, confirmed the same way as any other order. We do not ship a replacement until the return is agreed, unless we say so in writing.

6. If we cannot accept the return

We will tell you why. You may ask us to send the item back to you at your expense, or to dispose of it. We do not keep refused returns indefinitely. If we do not hear from you within 14 days of that notice, we may dispose of the goods.

7. Questions

A return question needs the order reference. Photographs help when the reason is damage or a mistake in what was sent.